by synergycap1 | Aug 29, 2017 | Bad Credit Loans, Bank Lending, Business Lending, Business Loans, Customer Service, Finance, Working Capital
Too often, people equate customer service with customer experience. Saying that the customer service department is responsible for customer experience is like saying the emergency room is responsible for health care. Indeed, just as people bear some responsibility for...
by synergycap1 | May 24, 2017 | Bad Credit Loans, Bank Lending, Business Lending, Business Loans, Customer Service, Finance, Working Capital
In my guidance to startups raising capital, two of the most important financial metrics to nearly all VCs are customer acquisition cost (CAC) and Lifetime Value (LTV) of a customer. There two metrics are important for understanding a company’s business model and...