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Want to Run Your Business Better? Be a Better Customer

by synergycap1 | Aug 29, 2017 | Bad Credit Loans, Bank Lending, Business Lending, Business Loans, Customer Service, Finance, Working Capital

Too often, people equate customer service with customer experience. Saying that the customer service department is responsible for customer experience is like saying the emergency room is responsible for health care. Indeed, just as people bear some responsibility for...

How to Nail the Most Important Job in Your Company

by synergycap1 | May 24, 2017 | Bad Credit Loans, Bank Lending, Business Lending, Business Loans, Customer Service, Finance, Working Capital

In my guidance to startups raising capital, two of the most important financial metrics to nearly all VCs are customer acquisition cost (CAC) and Lifetime Value (LTV) of a customer. There two metrics are important for understanding a company’s business model and...
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