According to Ritz-Carlton’s own customer service policy: “Ritz-Carlton Hotel has a policy that any employee
can spend up to $2000 a day (without requiring any authorization from management) to solve the need or
concern of any of their customers. On his way to Hawaii to deliver an important presentation, a businessman
realized he had accidentally left his portable computer at a Ritz-Carlton in Atlanta. His presentation was
stored on the computer. He placed a frantic call to the hotel and was routed to housekeeping. They had
found his computer. Please send by Federal Express, he requested. I absolutely need it tomorrow morning for
my presentation. Imagine his surprise when Mary from housekeeping showed up in Hawaii early the next
morning to hand deliver his computer. Mary was quoted as saying, this was too important to trust FedX with,
so I decided to deliver it myself!” (source: