SEPTA is taking a tentative step towards improving the user interfaces on its new fare card kiosks, piloting a new set of screens at its headquarters. If the user experience (UX) public beta-test works, the new system will rollout to all 209 kiosks systemwide in a few weeks.
Hundreds, if not thousands, of SEPTA Key holders have mistakenly ordered a second card from the kiosks when attempting to simply add money to their first.
The clunky user interface of the kiosks confused customers and the issuance…