10 Examples of How Brands Are Using Chatbots to Delight Customers

10 Examples of How Brands Are Using Chatbots to Delight Customers

Businesses and brands are using chatbots in lots of exciting ways.

You can order food, schedule flights, and get recommendations for pretty much anything you can think of.

We’re still in the early days, but all the latest chatbot statistics all say the same thing: adoption is growing.

Whether you like it or not, chatbots and virtual assistants are the future of marketing and customer support.

So which brands are already making the most of chatbots to delight their customers?

Here are 10 examples.

1. Starbucks

Starbucks makes it ridiculously easy to place an order your favorite drink or snack, whether your prefer using voice commands or text messaging. The chatbot will tell you when your order will be ready and the total cost. You can find Starbucks’ chatbot inside the Starbucks app (for iPhone, Android, and Windows).

P.S.: When are you bringing back the Unicorn Frappuccino, Starbucks?!

Hey @Starbucks how many RTs for a year supply of unicorn frappuccino?