Air traveler can be fraught with hassles and headaches. And not getting to a destination on time is frustrating. Frequent travelers understand flights can be late for a number of reasons. Extreme weather can set in, or there can be a national aviation system delay. On the other hand, it also can be a matter of plane maintenance or an airline’s personnel issues.
It’s these issues where an airline bears responsibility for things such as poor scheduling.
U.S. airlines have a range of success when…