Domestic airlines have been in the spotlight for the past few weeks based on their treatment of customers, starting with United Airlines booting passengers off a flight, followed by an American Airlines (NASDAQ: AAL) flight attendant getting into a spat with a mother, and Delta Airlines kicking off a family, just to name a few.
Though Southwest Airlines’ (NYSE: LUV) customer service hasn’t been the subject of viral videos caught on smartphones, it was cause for concern at the annual shareholders…