United Airlines today said it will implement 10 changes to its operational rules.
The changes at Denver International Airport’s biggest airline are being made in the wake of the forcible eviction of David Dao from United Express Flight 3411 on April 9.
And in a full-page newspaper ad appearing today headlined “Actions speak louder than words” announcing the new policies, United CEO Oscar Munoz again apologizes for an ugly incident that has been a customer-relations nightmare for the Chicago-based…