Airports serve two markets at once. Travelers expect consumer-friendly comforts and conveniences, but the real paying customers of an airport are the airlines themselves.
George Szigeti, the president and CEO of the Hawaii Tourism Authority, said Hawaii’s airports must accommodate both markets.
“For us at HTA, the visitor experience is important every step of the way, so airport infrastructure is definitely important. Are they clean? Are they efficient? Are they expediting traffic that comes…