When thinking about improving guest communication, most people assume we are talking about guests
talking face-to-face with a receptionist. Something that happens in the lobby or in hallways. But studies show
that 52% of people use mobile devices to find information while travelling
(https://www.slideshare.net/adobe/adi-2016-travel-report) and 68% prefer online over face-to-face
meetings (http://www.mediapost.com/publications/article/278620/people-prefer-social-media-to-face-to-
face-communi.html). The reasons for avoiding human contact can be diverse:
tel: (646)-791-2397
info@synergycap1.com
